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Reactive vs Proactive Quality and Safety Management

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Here’s the reality, one critical mistake could lead to a general contractor going out of business. A quick scan at ENR or any other industry publication, and it’s in your face. Within the United States alone, an estimated total of $15 billion a year is wasted on direct causes of rework. That $15 billion figure was “estimated a drop in the bucket,” in an ENR web publication, according to Maxim Consulting Group, LLC–a Denver-based construction management consulting firm.

Where there are human beings, there is an element of human error that can lead to safety violations.

In 2015, it was estimated that 4% – 6% (9% if you factor in indirect cost including overhead and staff, according to Navigant Construction Forum), is eaten up due to miscommunication, lack of proactive inspections, lack of updated documentation, and simply put – human error. Add in the fact that 20% of private-sector worker fatalities take place on construction job sites and you’re looking at a lot of risk to manage. Considering that OSHA has just received the “ok” to raise their penalties, a $7000 penalty, come August, will increase 78% to $12,500, giving everyone the extra incentive to dot their ‘i’s and keep their workers safe.

In an industry that relies so much on collaboration and risk mitigation, a successful quality and safety program is really difficult to navigate. With all the moving parts – equipment, materials, personalities, weather – completely out of your control, one thing is for sure, mitigating risk is a constant and necessary part of the job. 

Changing the way we look at tracking quality and safety.

Where there are human beings, there is an element of human error that can lead to safety violations. This, incorporated with the fact that rework happens on 100% of construction job sites, and you have an issue that extends to everyone. Yet no one wants to talk about it. On January 27th, 2016, Procore sponsored the top-rated ENR webinar in ENR history – ‘Construction Quality and Safety: Reducing Rework While Achieving Zero Incidents and Accidents’. This subject matter spoke to, and hit home with, many industry professionals. So why do so many tend to shy away from talking about their quality and safety statistics? Companies like Mortenson Construction see the error in that way of thinking. In an ENR article, ‘Contractors Confront the Growing Costs of Rework,' Mortenson stated that they encourage people to report rework and that they don’t look negatively on it. While the construction industry has a history of turning a blind eye to how much rework occurs, more and more contractors are realizing the best way to prevent it is to develop a strategy around it. 

Introducing Procore’s quality performance management tools.

Procore Product Manager of Quality and Safety Tools, Mark Weeks, is leading a team of some of the most talented developers and UX designers around. Working alongside Procore clients, Mark’s team brings to life the Observations and Inspections Tools, making quality and safety audits clear and limiting the risk of lost information and miscommunication. Tools like these give project teams the ability to manage, see trends, and improve on their quality and safety programs. The reporting you are able to get from Procore’s quality and safety tools give even the smaller firms a more competitive edge. 


Procore’s Observations Tool allows users to track, assign, and report upon multiple types of construction observations, on the fly, before substantial completion.

With Procore you can:

  • Create observations as a standalone item from an inspection or drawing, whether in the office or out in the field

  • Attach supporting documentation such as photos, drawings, and links to specs

  • Assign a responsible party and due date

  • Keep your observations separate from your substantial completion items managed in the Punch List Tool

  • Identify related items such as RFIs, change orders, and punch list items associated with your observation

  • Manage your observations through completion, maintaining real-time history of actions

  • Set up automatic overdue emails to keep responsible parties on track


The Inspections Tool allows users to manage, baseline, and improve their construction quality performance processes from their desktop and mobile devices.

With our Inspections Tool, you can:

  • Build out, manage, and maintain your company-wide inspection library

  • Allow your project teams to pull from your company-wide inspection library and format the inspection to meet their unique project-specific needs

  • Manage and review reports of your inspection processes from your desktop or mobile device

  • Create an inspection from a drawing and attach photos and/or supporting documentation

  • Identify observations from your quality control and safety inspections

  • Assign a responsible party and due date to your observations and manage them through completion

Whether in the trailer or out in the field, these tools help our users baseline their current process (whether good, bad, or ugly) and give them the insight necessary to make improvements. 

Procore as a platform.

Quality and safety tools should not stand on their own; they are just one part of the process. With Procore, these tools speak to the entire suite of project management tools, creating a comprehensive solution that allows users to do everything from one single platform. When you create an observation in Procore, for example, you can identify a related RFI, allowing you to track the information from start to finish.

Your success is our success.

Our users’ success is a priority – and that’s why quality and safety have become a priority for Procore. A better, and proven, track record of quality and safe work directly impacts our users’ ability to win future bids. We understand the devil is in the details when it comes to quality and safety inspections. You can’t help what you don’t know, and we want to give as much visibility into your quality and safety programs as possible.

To learn more about industry standards around quality and safety, download our free webinar: Construction Quality and Safety Inspections: Getting the Job Done Right


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